Veritas Alta™ Archiving : Journaling Guide

Last Published:
Product(s): Veritas Alta Archiving (1.0)
  1. Journaling Overview
    1.  
      About journaling and Veritas Alta Archiving
    2.  
      Journaling message size limit
    3.  
      Journaled messages and antivirus solutions
    4.  
      Journaling setup instructions overview
  2. Exchange 2013, 2016, and 2019 Set-up
    1.  
      Setting up Exchange 2013, 2016, and 2019 journaling
    2.  
      Prerequisites for Exchange 2013, 2016, and 2019 journaling
    3.  
      Step 1 - Create Journaling Contact
    4.  
      Step 2 - Create SMTP Send Connector
    5.  
      Step 3 - Activate Journaling
    6.  
      Step 4 - Disable Non-Delivery Reports (NDRs) at the Remote Domain
  3. Exchange 2013, 2016, and 2019 Disable
    1.  
      Disabling Exchange 2013, 2016, and 2019 journaling
    2.  
      Step 1 - Deactivate Journaling
    3.  
      Step 2 - Delete SMTP Send Connector
    4.  
      Step 3 - Delete Journaling Contact
    5.  
      Step 4 - Enable Non-Delivery Reports (NDRs) at the Remote Domain
  4. Exchange 2010 Set-up
    1.  
      Setting up Exchange 2010 journaling
    2.  
      Prerequisites for Exchange 2010 journaling
    3.  
      Step 1 - Create Journaling Contact
    4.  
      Step 2 - Create an SMTP Send Connector
    5.  
      Step 3 - Activate Journaling
    6.  
      Step 4 - Disable Non-Delivery Reports (NDRs)
  5. Exchange 2010 Disable
    1.  
      Disabling Exchange 2010 journaling
    2.  
      Step 1 - Remove Address Space Domain
    3.  
      Step 2 - Deactivate Journaling
    4.  
      Step 3 - Remove the SMTP Send Connector
    5.  
      Step 4 - Remove the Journaling Contact
  6. Exchange 2007 Set-up
    1.  
      Setting up Exchange 2007 journaling
    2.  
      Prerequisites for Exchange 2007 journaling
    3.  
      Step 1 - Create a Journaling Contact
    4.  
      Step 2 - Create an SMTP Send Connector
    5.  
      Step 3 - Activate Journaling
    6.  
      Step 4 - Disable Non-Delivery Reports (NDRs)
  7. Exchange 2007 Disable
    1.  
      Disabling Exchange 2007 journaling
    2.  
      Step 1 - Remove the Address Space Domain
    3.  
      Step 2 - Deactivate Journaling
    4.  
      Step 3 - Remove the SMTP Send Connector
    5.  
      Step 4 - Remove the Journaling Contact
  8. Exchange 2003 Standard Set-up
    1.  
      Setting up Exchange 2003 standard journaling
    2.  
      Step 1 - Create Custom Recipient
    3.  
      Step 2 - Set up SMTP Connector
    4.  
      Step 3 - Activate Journaling
    5.  
      Step 4 - Disable NDRs (Non-Delivery Reports)
    6.  
      Step 5 - Add SMTP Queue Growth Monitoring Alert
  9. Exchange 2003 Standard Disable
    1.  
      Disabling Exchange 2003 standard journaling
    2.  
      Step 1 - Remove SMTP Queue Growth Monitoring Alert
    3.  
      Step 2 - Deactivate Journaling
    4.  
      Step 3 - Remove SMTP Connector
    5.  
      Step 4 - Remove Journaling Contact
  10. Exchange 2003 Envelope Set up
    1.  
      Setting up Exchange 2003 envelope journaling
    2.  
      Step 1 - Enable Advanced Journaling Configuration Mode (Envelope Journaling)
    3.  
      Step 2 - Create a New Mailbox Store for the Journaling Mailbox
    4.  
      Step 3 - Create a Custom Recipient
    5.  
      Step 4 - Create Journaling User Mailbox
    6.  
      Step 5 - Set up Server-Side forwarding rule on Journaling Mailbox using OWA
    7.  
      Step 6 - Set up SMTP Connector
    8.  
      Step 7 - Activate Journaling
    9.  
      Step 8 - Clean the Journal Recipient Mailbox
    10.  
      Step 9 - Schedule the Mailbox Manager to Run Recipient Policies
    11.  
      Step 10 - Disable Non-Delivery Reports (NDRs)
    12.  
      Step 11 - Add an SMTP Queue Growth Monitoring Alert
  11. Exchange 2003 Envelope Disable
    1.  
      Disabling Exchange 2003 envelope journaling
    2.  
      Step 1 - Remove the SMTP Queue Growth Monitoring Alert
    3.  
      Step 2 - Remove Internet Message Formats Domain
    4.  
      Step 3 - Turn off Mailbox Management Schedule
    5.  
      Step 4 - Remove Mailbox Management policy for cleaning the Journaling Mailbox
    6.  
      Step 5 - Deactivate Journaling
    7.  
      Step 6 - Remove SMTP Connector
    8.  
      Step 7 - Remove Journaling Mailbox
    9.  
      Step 8 - Remove Journaling Contact
    10.  
      Step 9 - Remove Extra Mailbox Store
    11.  
      Step 10 - Turn off Advanced Journaling Configuration
  12. Office 365
    1.  
      Setting up Office 365 journaling
    2.  
      Prerequisites for Office 365 journaling
    3.  
      Additional prerequisites for the archiving of Office 365 RMS encrypted messages
    4.  
      Set up a send connector for Office 365 journaling
    5.  
      Set up an Office 365 journaling rule
    6.  
      Disable Office 365 journaling
  13. Domino Mail
    1.  
      Setting up Domino Mail journaling
    2. Prerequisites for Domino Mail journaling
      1.  
        Configuration Settings document
      2.  
        Users' Internet email addresses
      3.  
        Server mail rules
      4.  
        Using the TLS protocol
    3.  
      Set up Domino Server Journaling
  14. Google G Suite Enterprise Gmail
    1.  
      Setting up Google G Suite Gmail journaling
    2.  
      Prerequisites for Google G Suite Gmail journaling
    3.  
      Setting up journaling in the Google Admin console
    4.  
      Disabling Google G Suite Gmail journaling
  15. Additional Journaling Information
    1. Journaling best practices
      1.  
        General journaling best practices
      2.  
        Journaling best practices for Exchange 2013, 2016, and 2019
      3.  
        Journaling best practices for Exchange 2007 and 2010
      4.  
        Journaling best practices for Exchange 2003
    2. Journaling troubleshooting
      1.  
        Troubleshooting journaling for Exchange 2010 and 2007
      2.  
        Troubleshooting journaling for Exchange 2003
    3. Journal Verification Guide
      1.  
        Sending test emails
      2.  
        Viewing archive reports
      3.  
        Monitor Journaling Queues

Sending test emails

You can send test emails to determine if Journaling works. Listed are a number of email test scenarios. See the appropriate table for each scenario to view test message configurations and their expected archive results:

For the Provisioning process use the test email scenarios worksheet for Archive Journaling verification.

Note:

To confirm the receipt of test emails, you must look in the user's Personal.cloud archive. The correct way to do this is by "browsing" the Inbox, and not by "searching" for the message(s). Email messages appears in the archive via browsing before these messages are available by searching, which could take up to several hours.

Table: Intra-office test email scenarios

From

To

CC

BCC

Expected Results

tom@abc.com

jim@abc.com

  

  • Emails are archived under sender tom@abc.com: Sent Items

  • Emails are archived under recipient jim@abc.com: Inbox

tom@abc.com

 

jim@abc.com

 

  • Emails are archived under sender tom@abc.com: Sent items

  • Emails are archived under recipient jim@abc.com: Inbox

tom@abc.com

  

jim@abc.com

  • Emails are archived under sender tom@abc.com: Sent Items

  • Emails are archived under recipient jim@abc.com: Inbox. However the To field does not display in the email message header for the sender or recipient

Table: Inbound test email scenarios

From

To

CC

BCC

Expected Results

tom@hotmail.com

jim@abc.com

  

Emails are archived for recipient jim@abc.com: Inbox

tom@hotmail.com

 

jim@abc.com

 

Emails are archived for recipient jim@abc.com: Inbox

tom@hotmail.com

  

jim@abc.com

Emails are archived for recipient jim@abc.com: Inbox. However the To field does not display in the email message header for the sender or recipient

tom@hotmail.com

  • jim@abc.com

  • joe@abc.com

  • sue@abc.com

  

Emails are archived for all recipients:

  1. jim@abc.com: Inbox

  2. joe@abc.com: Inbox

  3. sue@abc.com: Inbox

tom@hotmail.com

jim@abc.com

jimbean@abc.com

 

Emails are archived for recipient jim@abc.com: Inbox, additional CC address is visible in "To" field in email message header

tom@hotmail.com

jim@abc.com

 

jimbean@abc.com

Emails are archived for recipient jim@abc.com: Inbox. However the BCC recipient jimbean@gmail.com does not display in the email message header

Table: Outbound test email scenarios

From

To

CC

BCC

Expected Results

jim@abc.com

tom@hotmail.com

  

Emails are archived under sender jim@abc.com: Sent Items

jim@abc.com

 

tom@hotmail.com

 

Emails are archived under sender jim@abc.com: Sent Items

jim@abc.com

  

tom@hotmail.com

Emails are archived under sender jim@abc.com: Sent Items. However To field does not display in email message header

jim@abc.com

joe@abc.com

tom@hotmail.com

 

  • Emails are archived under sender jim@abc.com: Sent Items

  • Emails are archived under recipient joe@abc.com: Inbox. However additional CC address displays in email message header

jim@abc.com

joe@abc.com

tom@hotmail.com

jimbean@gmail.com

  • Emails are archived under sender jim@abc.com: Sent Items

  • The email is archived under recipient joe@abc.com: Inbox. However additional CC address displays in To field of email message header; BCC recipient address does not display in email message header