Veritas Alta™ Archiving : Journaling Guide
- Journaling Overview
- Exchange 2013, 2016, and 2019 Set-up
- Exchange 2013, 2016, and 2019 Disable
- Exchange 2010 Set-up
- Exchange 2010 Disable
- Exchange 2007 Set-up
- Exchange 2007 Disable
- Exchange 2003 Standard Set-up
- Exchange 2003 Standard Disable
- Exchange 2003 Envelope Set up
- Exchange 2003 Envelope Disable
- Office 365
- Domino Mail
- Google G Suite Enterprise Gmail
- Additional Journaling Information
Troubleshooting journaling for Exchange 2010 and 2007
Make sure that the Journaling Contact SMTP Email Address is spelled correctly.
Restart the Microsoft Exchange Transport Service: Click Microsoft Exchange Transport service is being restarted. When the pop-up window automatically disappears, you have successfully restarted the service.
and click . Enter services.msc in the text box and click . Click , then click . A pop-up window displays with the messageYour firewall may block outbound emails:
Many firewalls can block emails sent using TLS encryption. Emails can be blocked even if the option is set to allow all outbound emails.
If you have a Cisco firewall, it is likely that the ESMTP packet inspection is enabled and blocking the TLS-encrypted emails. For more information, visit Cisco support at the following URL:
http://www.cisco.com/en/US/docs/security/asa/asa72/release/notes/asarn723.html#wp219670
Verify there are no enabled Send Connectors using the journaling contact domain name by executing the following command:
Get-SendConnector | Where {$_.AddressSpaces -match <domain.com>
Issue a telnet command to the smarthost to see if you have a connection issue. A 220 banner should be returned.
Additional troubleshooting for Exchange 2007 only:
If emails are journaled, but some or all emails seem to archive incorrectly:
Add the domain that is shown on the address space of the send connector to the Remote Domains tab under Organization Configuration > Hub Transport.
Click the format of original message sent as attachment to journal report tab. Then on Exchange rich-text format select the never use radio button.