Business Critical Services

Premium Support Services

Get the support you need, when you need it.

Business Critical Services extend beyond rapid break-fix technical support. With proactive services and specialized support staff that develop an understanding of your business IT needs, our Business Critical Services help stabilize your infrastructure, optimize your IT operations, and provide rapid response when you need it.

Business Critical Services Premier

Gain a champion inside Veritas Support.

  • Your Business Critical Account Manager (BCAM) acts as a single point of contact to manage your support experience.
  • Coordinates quarterly business reviews and success plans.
  • Customizes Support Services to fit your business needs.
  • Coordinates more seamless software upgrades.
  • Helps organize Proactive Support delivery.
  • Acts as a trusted advisor to help you succeed.

Priority access to experienced technicians.

  • Your issues get priority treatment.
  • Only highly proficient engineers are assigned to resolve your issues.
  • BCAM oversight helps you get the best Veritas has to offer.
  • Reduces risk.
  • Mitigates the impact of failure.
  • Improves stability and reliability.

Win with proactive planning and management.

  • Our engineers work with you to optimize your Veritas environment to suit your business needs.
  • Minimizes downtime by identifying potential issues before they impact performance.
  • Use each product feature fully to get the most value from your software investment.

Business Critical Account Management

BCS Business Critical Account Management (BCS BCAM) is Veritas’ most comprehensive account management support offering. BCS BCAM features an assigned account manager to facilitate personalized support for all BCS covered products throughout a region.

BCS BCAM establishes a proactive partnership offering customers:

  • Simplified operations – An assigned account manager ensures the entire support experience goes smoothly.
  • Reduced downtime and lower risk – Proactive support management, priority response and rapid issue resolution from our most proficient technical support engineers.
  • Maximized investment value - Hands-on labs based training and specialized learning opportunities sharpen skills, improves product knowledge and helps assure effective and efficient operations practices.

Business Critical Services Assist

Business Critical Services Assist is the entry-level, personalized support management service from Veritas, providing an enhanced partnership that gives your business several advantages:

  • Simplifies operations - An assigned account manager helps ensure your support experience goes smoothly.
  • Lowers risk and reduces downtime - You get personalized support management, priority response and rapid issue resolution from our expert technical support engineers.
  • Maximizes investment value - Access Business Critical Services‒only learning opportunities that help sharpen best practices knowledge and build awareness of the latest technology.

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