Business Critical Services extend beyond rapid break-fix technical support. With proactive services and specialized support staff that develop an understanding of your business IT needs, our Business Critical Services help stabilize your infrastructure, optimize your IT operations, and provide rapid response when you need it.
BCS Business Critical Account Management (BCS BCAM) is Veritas’ most comprehensive account management support offering. BCS BCAM features an assigned account manager to facilitate personalized support for all BCS covered products throughout a region.
BCS BCAM establishes a proactive partnership offering customers:
Business Critical Services Assist is the entry-level, personalized support management service from Veritas, providing an enhanced partnership that gives your business several advantages: